Frequenty Asked Questions

Frequently asked questions from you, our beloved customers.

Q: What does the policy cover?
A: It covers against equipment failure, accidental and weather damage for the system box you have covered, the remote control, dish, LNB and leads including the scart lead and co-axial cable.

Q: Is there an excess to pay?
A: There is no excess to pay if your equipment malfunctions. You will also receive unlimited call outs from our engineers with no price increase on your premium at all.

Q: How many system boxes are covered?
A: Up to five boxes are covered of the system type your policy covers.

Q: How long does it take to repair malfunctioning equipment?
A: We will attempt to repair or replace within 48hrs with like for like equipment. If Priority Cover* is selected we will aim to get items replaced with equipment where available within 24hrs.